Hi @wibblewibble
Welcome to the community forums and thank you for your interest in joining Virgin Media 🙂
I can see that our awesome VIP's have supported you on your queries. If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).