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arashyazarlou
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Login not recognised

I am a new Virgin TV customer, I my 360 boxes where installed on Thursday, but I am still not able to login to Virgin Go either via my phone or laptop. I can login to myvirgin no problem but virgingo will not accept my details

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Gareth_L
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Re: Login not recognised

HI arashyazarlou

Sorry to hear this 

Did you have any other services with us? 

As you have mentioned being "new Virgin TV customer"

What errors are you getting when you try and sign in?

Does this happen on various devices 

Gareth_L

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arashyazarlou
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Re: Login not recognised

I now have full package with the Volt so, mobile, broadband, TV and phone. It just says account or password not recognised on both PC and mobile.

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Paulina_Z
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Re: Login not recognised

Hi @arashyazarlou,

Thank you for coming back to us and confirming what services you have with us.

Can you confirm that you're using the primary MyVirginMedia details? Have you been able to sign into the TV Go App previously? Can you let us know if you have registered for the TV Go App previously? If not, please take a look at our website for more information about how to do this here: https://www.virginmedia.com/help/virgin-tv-go-signing-in.

Let us know how you get on and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team



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arashyazarlou
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Re: Login not recognised

arashyazarlou_0-1642437525343.png

I get this every time I try to login into the app on my phone or PC, I have also followed the register option and it says I am already registered

 

arashyazarlou_1-1642437649073.png

 

 

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John_GS
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Re: Login not recognised

Hi arashyazarlou

Thanks for coming back to us. What error messages are you getting?

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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