Login issue

[Tomww]

I have been locked out of My Virgin TV Go for a couple of years now, my account has been suspended apparently. Clearly it hasn’t given I can log in to check my usage, billing etc on other accounts and get broadband and TV services. 

I signed up for a new 18 month contract yesterday and thought I would try again - still locked out. 

I thought I would redownload the app and set a new password - I have tried maybe 30 different passwords and every single one is apparently invalid. 

Looking online none of these seems to be unique issues, but I can’t find a solution and can’t find a phone number for Virgin or and online chat. 

Can anyone here help?

[John_GS]

Hi Tomww, 

Thanks for posting and welcome to the community.

Sorry to hear of this TV Go issue. Do you get the error message about the suspended account on all devices or just one in particular?

Let us know as we may need to raise a ticket for this. Best,