Hi, Registering to use the Virgin TV Go app When opening the Virgin TV Go app for the first time, select register Enter the email address or the mobile number you gave us when you joined Virgin Media We’ll send you a confirmation email or text if we’ve found your details. If not we’ll ask you to enter your account number and area reference (found on your bill or contract) Type in the verification code if we’ve sent you one You then need to set a security question in case you need to reset your password That’s it! You’ll be signed into the Virgin TV Go app and registered for My Virgin Media. Why not download the My Virgin Media app now? Manage your bills, payments and service status on your mobile device.
Note: The My Virgin Media password you’ve created is different to the security password you use when you call us.
I work for Virgin Media - but all opinions posted here are my own