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mne2
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Message 1 of 14
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Login issue with TV Go

When I try to login to TV Go either on my laptop or on my mobile phone I get "Oops. That hasn't worked. Sorry - we can't sign you in right now. Please try again in a few minutes'

 

It's been like this for several days so waiting a few minutes does nothing!

FrogCF
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Message 2 of 14
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Re: Login issue with TV Go

Hi,
Registering to use the Virgin TV Go app
When opening the Virgin TV Go app for the first time, select register
Enter the email address or the mobile number you gave us when you joined Virgin Media
We’ll send you a confirmation email or text if we’ve found your details. If not we’ll ask you to enter your account number and area reference (found on your bill or contract)
Type in the verification code if we’ve sent you one
You then need to set a security question in case you need to reset your password
That’s it! You’ll be signed into the Virgin TV Go app and registered for My Virgin Media. Why not download the My Virgin Media app now? Manage your bills, payments and service status on your mobile device.

Note: The My Virgin Media password you’ve created is different to the security password you use when you call us.
I work for Virgin Media - but all opinions posted here are my own
mne2
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Message 3 of 14
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Re: Login issue with TV Go

I've been registered for years - this has just started happening?????

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mne2
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Message 4 of 14
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Re: Login issue with TV Go

Ok so just managed to login on about the 8th attempt in a row and now it's saying I have no channels - what a joke 😞

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mne2
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Message 5 of 14
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Re: Login issue with TV Go

Still a problem

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Mister_TC
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Message 6 of 14
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Re: Login issue with TV Go

Having the same problem. It's infuriating.

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mne2
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Message 7 of 14
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Re: Login issue with TV Go

Any no replies from any VM staff 😞

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TheFatPilot
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Message 8 of 14
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Re: Login issue with TV Go

Hi,

I've just added a question for the same problem. I did try the registration thing, even though I'm registered on other devices and that didn't work.

Did you get to resolve this in the end?

mne2
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Message 9 of 14
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Re: Login issue with TV Go

Nope - it's still an issue for me
TheFatPilot
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Message 10 of 14
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Re: Login issue with TV Go

Hi,

I've tried this and doesn't work.

Also work for VM and it's really concerning how hard it is to get problems sorted. 

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