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ashhoque
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Log in issues

When I try to login in via a browser on my computer with my main account and password, I get an error, telling me 'Oops can't log in with a sub account' or words to that effect.

I don't remember having a sub account, just my main account. Its working fine on sky sports

 

How do i sort this issue out 

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Paul_DN
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Re: Log in issues

Hi ashhoque,

 

Thanks for reaching out to us in our community and welcome, I am sorry to hear you are having log in problems.

 

Is it the TV go app you are having issues with, if it is can you try the below.

 

Are you signing in with the same details you use for your online account?

 

Have you tired deleting the app then re-installing it , have you tried a different device?

 

Regards

 

Paul.

 

 

 

 

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ashhoque
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Re: Log in issues

Its the app and the browser , keeps saying log in with my main account not sub account. I have been using my main account. I don't think i have a sub account. 

I have tried to re installing the app , i have tried on my tablet same issue and online browser same issue 

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Paul_DN
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Re: Log in issues

 

Hi ashhoque,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues logging into TV go, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.


 

 


 

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