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mattc79
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Log-in Failure

I signed up for Virgin just over a week ago, and since then my broadband has been intermittently going down a few times a day.

However, I can't log-in to my Virgin Media account. It says it doesn't recognise either my username or my password. Which I know are correct (as I get billing-related emails sent to the same email address).

Is this a common problem? I really don't understand why I can't access my account.

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Gareth_L
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Re: Log-in Failure

Hello mattc79,

Sorry to hear about you not being able to log in to the online account and also the broadband issues. But thanks for letting us know.

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Gareth_L
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Re: Log-in Failure

Hello mattc79, 

Thanks for those details 

I'm just going to have a look at a few things now for you 

Gareth_L

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