Thank you for your post and welcome to the forums.
Sorry to hear of the issue you've been having. Just before anything and we go further into this, please can I ask you to delete the app and re-install allowing the services to be enabled from the start. Can you let me know how you get on please 🙂
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk