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License error code license invalid

Leaw
Tuning in

I have just installed the app and having same issue. Any item that is viewable on a device in the recorded listings, gives the same error message 

3 REPLIES 3

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, Leaw. 
Thank you your first post on our help forums, a warm welcome to the VM community. 🙂

We're sorry to hear you're having issues with watching recordings on the TV Go App, we'd love to best help with this.

Unfortunately, this is a known issue and our technical teams are working on a fix currently.
Please, bear with us while resolving the error for impacted customers and we'll be able to confirm once fixed.

Our apologies for any inconvenience caused by this so far, any more questions or concerns please let us know and we're happy to assist.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Guelph
On our wavelength

Yes it seems that this is a known issue and unfortunately, it was decided not to fix it due to low impact and ongoing system updates as per the Development team. They hope that the issue will be resolved with upcoming system updates. However, they are unable to provide an estimated deadline for this. 

Morte
Dialled in

If this is the case then why did Adri_G not say that instead of his complete none comment. Poor as ever