There is major issues with customer service at the moment I agree.
The best way to cancel is by phone 0345 454 1111 option 1-1-4-4.
Best time to call is between 8-10am as they are very busy at the moment and seemingly operating at much reduced level.
If I've helped please let me know
🙂 Matt
A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQMTechnical Support - AV & Networking - Customer Service - Finance - Culinary - Construction