on 15-07-2022 11:11
I've been using Virgin TV Go on my laptop for a few years but this week I've been having issues.
Usually, when watching Sky Sports, TV Go redirects to a Sky Sports page where you log onto your Virgin account. From there it's just a case of clicking 'Continue' and a new Sky Sports window opens with your show.
However, this week every time the Sky Sports window opens, it shuts down a few seconds later.
I've tried everything, clearing cache, re-registering the device, re-installing the desktop player, etc. but no luck.
If anyone's got any ideas, it would be appreciated!
on 15-07-2022 13:15
Maybe try going direct to the Sky Sports app or website That's what I do.
on 16-07-2022 15:25
Thanks for posting on our community forum and a big warm welcome with this being your first post.
Sorry to hear about your TVGo issue, are you able to try the above from HavencroftKev please? Let us know if you're able to access when watching via here and we can investigate further if needs be.
New around here? Check out the do's and don'ts, in our Community FAQs
on 06-10-2022 20:08
I have had the same problem this week and found this on Sky problem page and it worked for me.
17 Jun 2022 10:20 PMPosted by an Oracle, not a Sky employee. Find out more
Did you remove the hidden files and folders the desktop app uses:
- Uninstall the Sky Sports Player app
- Type 'run' in the search bar and open the 'Run' app
- Type in '%AppData%' and click 'OK'
- Delete the 'Sky Sports' folders
- Click back on 'AppData' and go into the 'LocalLow' folder
- Click on the 'Cisco' folder, then the 'VideoGuard' folder
- Delete the 'SKY_GB-SKY_SKYSPORTS' folder
- Restart you computer
- Download the Sky Sports Player app again
on 17-11-2022 15:56
Did you receive any help on this issue? I have been having the same problem for months now.
on 17-11-2022 16:01
No sorry your kind advice has not resolved the problem. I receive error script from sky when going into continue after verifying that the desktop content has been downloaded.
on 17-11-2022 16:33
Hi sorry this hasn’t worked for you I trawled the net trying to find a solution when I came across this help on. Sky customer support site. It worked for me hence the post, and touch wood continues to do so. It’s so frustrating when it’s not working properly. Good luck
on 18-11-2022 17:12
Welcome to the community.
Sorry to hear that the steps have not helped you.
Can you confirm, do you have any access to Sky Sports via the website, rather than the app?
Does this happen on multiple devices?
What error message do you see when trying to gain access to sky sports?