Back in November-ish, I ran my previous contract upto the point of disconnecting my services with Virgin, once disconnected I then I took a new deal. With my previous account number I had used virgin go tv with out any issues.
My problem now is, and has been since re-joining virgin, because I now have a new/different deal after my services were disconnected, I also have a new account number. But my previous account number also used the same email address to the main account holder (me), as this new account number also does.
Just clarify that - my old email address is used on Virgin GO TV with my old account number (no services) therefore I cant sign up to Virgin GO TV using the same email address and new account number because I comes up as 'someone is already using this email'.
I have to sign in and monitor my current services on the virgin media page using a secondary email I have registered to my account for this purpose. But using a secondary email on Virgin GO TV can not be done.
So when I sign into my virgin media account (not the GO TV app) using my same email address, it opens up to my old account suggesting that I no longer have services with Virgin. With Virgin GO TV it simply says.
'Sign in is currently not possible. Please check back soon.'
...it has said this every time I have tried to sign in since taking out my new account with Virgin. So now I am guessing its probably not a general problem on Virgins part as to why I cant login.
I am guessing that I need my old account to be closed and removed from the system so that I can use my same email address with my most recent account number when registering with Virgin GO TV.
Never able get my issue across to someone over the phone though! I am at a dead on. Hence the post here