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Incorrect username or password logging into account

I can’t log into my account. Been trying for days, keep getting the same message. I’ve changed my password so much I’m loosing track of what it is anymore. This is getting ridiculous. Can’t get through on the phone, can’t get any help on the online chat. I’m at my wits end!!!

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Re: Incorrect username or password logging into account

Hi Kimberley-61, 

Thanks for your post and welcome to our community. 

Very sorry to heat that you're having issues getting into your online account, this ins't good. 

After you've changed your password to log in, and then try logging in what error message do you get? 

Does this happen on all devices and browsers?  

 

Thanks 

Emma_C - Forum Team
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