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JT101
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Incognito player error

Can anyone help me. I have a problem with Virgin TVgo I cannot watch on my desktop due to player error' ie cant watch in incognito or private browser'

I have no similar problems on my mobile phone???

Thanks

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japitts
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Re: Incognito player error

Are you trying to watch it in a private window? Does it work ok in a mainstream window?

I can't find the other threads immediately to hand, but I seem to recall this being raised recently. And the answer was something to do with cookies being an authentication method - no cookies = no authentication = no watch.

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JT101
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Re: Incognito player error

I open virgin media in the search engine, sign in and click on virgin tvgo and I am taken to the home page but when I click on a tv programme the error message comes ups saying that i cant watch the programme in incognito, private browser or via VPN. My VPN is off and i am not watching in a incognito window?
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Ashleigh_C
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Re: Incognito player error

Hi there @JT101 

 

Thank you so much for your post and I am so sorry to see this issue is affecting your TV Go. 

 

Can I ask if you have tried on other browsers at all? Also I know you have mentioned that this does not happen on your phone, have you tried on another laptop or computer at all? 

 

Thanks again.

 

 

Ash_C
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JT101
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Re: Incognito player error

Hi Ash_C

i tried Edge and google and the problem remained the same.
However, I have not seen the player error for a while as I have tried opening tvgo via the browser and not by a cache.

I still have the problem with registered devices as Edge has come up twice as a registered device and each time I try to watch TV on my desktop via edge or google I am ask to register the device which will be 5 out of 5 devices registered???

Please advise
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John_GS
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Re: Incognito player error

Hi JT101

 

Thanks for coming back to us. I'll be able to reset these for you

 

I'll send a PM now.

 

Kind regards,

John_GS
Forum Team


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John_GS
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Re: Incognito player error

Hi @JT101

 

Thanks for messaging me privately, 

 

Great to hear it seems sorted. If you do need further assistance, please pop us a public post and we can assist further

 

Kind regards,

John_GS
Forum Team


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