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Alxn
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If you would like to watch this programme please call 08000520701 to upgrade your virgin tv package

on ‎26-06-2020 21:46

Hi People,

 

I have the mix it tv package, and it was working perfectly fine on the Virgin Tv Go, And just now I wanted to watch tv on my iPad, it gives me UPGRADE error? It’s asking me to call virgin to upgrade my tv Package but I already have tv package?

If anyone knows how to resolve this please help

thanks

Alxn

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Tom_F
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Re: If you would like to watch this programme please call 08000520701 to upgrade your virgin tv p...

on ‎02-07-2020 17:36

Hi Alxn, thanks for getting in touch - apologies for the delayed reply here.

 

I'm also sorry to hear you encountered this error. Just to confirm - is it impacting any content/channels in particular, or all of them?
Are the iPad and app both up to date with the latest version of software?

 

Please let us know if this is ongoing for now now.

 

Tom

 

 

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