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Tmurphy1
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ITV1 has disappeared

ITV1 has disappeared from my virgin tv go app can you advise how to fix this?

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Katie_WT
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Re: ITV1 has disappeared

Hi there @Tmurphy1

 

Welcome to our Community and thanks so much for your first post - sorry that you're having some issues with your TVGo and ITV. 

 

ITV had some channel changes back in November, the have moved ITV1 HD to 103 and ITV1 SD to 113

 

When checking the TVGo app here, ITVHD is currently playing with no issues - how's things been since your post? Did you get any error messages? What channel was showing in the 103 slot? 

 

Keep us posted!

Katie - Forum Team


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Tmurphy1
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Re: ITV1 has disappeared

Hi Katie still no sign of itv1 on my app

Terry

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Tmurphy1
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Re: ITV1 has disappeared

Hi Katie Channel 4 is showing in the itv slot
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Katie_WT
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Re: ITV1 has disappeared

Thanks for popping back so quickly @Tmurphy1

 

I have located your account and can see that you're based up in Scotland; we have a known issue with STV showing on TVGo currently and this has been raised under reference number F008652750

 

In the meantime, you can download the standalone STV App from the app store. 

 

Hope that helps. 

 

Cheers

Katie - Forum Team


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Tmurphy1
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Re: ITV1 has disappeared

Hi Katie

Thanks for your help I’ve downloaded the STV app on my iPad 

Did you see my message re our problem with restarting programmes after pausing when we restart the programme it

jumps all over the place and isn’t watchable this happens with live programmes and anything else we pause.is this something you

can help with?

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Katie_WT
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Re: ITV1 has disappeared

Cheers for the reply there @Tmurphy1

 

I'm not able to see that query on this thread - sorry? Is this happening via the TVGo app or when you are using your set top box? 

Katie - Forum Team


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