@Tom_F wrote:
Hi hurrahfox, thanks for getting in touch.
Sorry to hear you've encountered this issue with TV Go. I would be inclined to ask the same as japitts above - does this happen with specific channels, or all of them?
Also, is your device up to date with the latest version of software, as well as the app? Please keep us posted.
Tom
I'm on the latest version of iOS (14.5) and the latest version of the TV Go app (4.31.0). I'm unable to access any Live TV including BBC 1 or any 'free to air' channels. Below is a screenshot and a log from the diagnostics section of the app.

Build: 4.31.0 (4.31.17.036)
Device: iPhone 11 Pro
OS: 14.5
Conviva: 3.1.9
Connection type: Mobile Connection
Customer HH: 202XXXXXX
MQTT broker: DISCONNECTED
MQTT CPE status: Unknown
Last MQTT status check: No attempt
Device IP address: Unknown