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bobsmith1612
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I pad pro & Sky Sports?

I have a new ipad Pro. When I try and watch Sky Sports I get a message asking me to download "desktop player?" 

Never happened on my old ipad.

Can't download player.

Surely an ipad is not a "desktop?"

Grateful for any ideas before Champions League starts again.

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DJ_Shadow1966
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Re: I pad pro & Sky Sports?

Hello

It has always been the case that phones  and tablets need the Sky Sports App to be able to view Sky Sports as Sky do not allow VM to integrate within the TVGo app, just do a search in the App Store for Sky Sports, https://apps.apple.com/gb/app/sky-sports/id500102120

As long as your iPad is running iOS 10 or above.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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bobsmith1612
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Re: I pad pro & Sky Sports?

Thanks Mike,

I have the Sky Sports app on my i Pad Pro.

I log in using my Virgin Media details.

Can't watch anything as message says "download desktop player to watch video content?"

Any ideas?

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Steven_L
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Re: I pad pro & Sky Sports?

Hey @bobsmith1612 and welcome to the community,

 

Sorry to hear that you're having issues with your Ipad and the Sky Sports app.

Have you been able to get this issue resolved since you posted?

 

Have you tried to uninstall and reinstall the app?

 

You can also find help using the app on the Sky Sports pages here.

 

Regards

Steven_L

bobsmith1612
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Re: I pad pro & Sky Sports?

Thanks for your reply Steven.

Yes that is exactly what I did - reinstalled the Sky Sports App.

Everything seems to be working well now.

Regards

Bob

 

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Steven_L
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Re: I pad pro & Sky Sports?

Glad to hear that you got this sorted Bob, it seems to be a default response similar to turn it off and on again but this seems to resolve most of the problems with apps.

 

Please let us know if you have any further issues.

 

Regards

Steven_L

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