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pasika
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I need to remove old devices from Virgin Go but cannot find a way

I have 4 devices registered on Virgin Go, but 2 are no longer in use (failed laptop and old phone I think.  Either way, want to reset the account so only my 2 current devices are on there

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Anonymous
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Re: I need to remove old devices from Virgin Go but cannot find a way

you can remove them and add new devices but you can only do this 2 times a month.
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pasika
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Re: I need to remove old devices from Virgin Go but cannot find a way

I'm sure that they can be removed. but how?

Cannot find a facility in the website for doing this.

 

 

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Graham_A
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Re: I need to remove old devices from Virgin Go but cannot find a way


@pasika wrote:

I'm sure that they can be removed. but how?

Cannot find a facility in the website for doing this.

 

 


That is because there isn't one.  The system is supposed to ask which existing device you want to replace when trying to use a new device.  Evidence here suggests this process isn't working.

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Graham

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pasika
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Re: I need to remove old devices from Virgin Go but cannot find a way

Thanks for that - thought I'd missed something or was doing something wrong.
Guess that's a phone call to 150 on Monday then?
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