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I cannot register or access Virgin on the Go

Last year I was able to access Virgin on the Go. Went to use it again for the first time in a while and it says,  'my username and password are wrong'.

I asked for a new password and it said 'i haven't registered to use it'.

Went to register, put in my Surname, Account number and reference code. It said it didn't recognise my name. 

I do sometimes have problems with my name, O'hara, because computers don't like the apostrophe in it.  This is exactly how my name appears on my bill, but Virgin on the Go doesn't recognise it. Help please.

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Re: I cannot register or access Virgin on the Go

You need to use your primary virginmedia username and password to sign into Virgin TV Go.  This will be the same combination as you use to access your My Virgin Media account.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: I cannot register or access Virgin on the Go

Thanks, i'll try that

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