Virgin Media Community

[Bigak]

When i sign in on vm tv go then sign in on the sky sports app in the vm login on sky sports when i go to watch it wont load on my mobile or tablet and it wont let me delete my old device i dont use anymore and when trying to watch on my mobile it says maximum users reached

[Paulina_Z]

Hi @Bigak,

Welcome to our Community Forum! Thank you for your first post!

I'm sorry to understand that you're having an issue registering a device to use for your TVGo App. 

In order to help, I can reset your current devices on our system. to do this, I will need to send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top corener of your forum page.

I will be in touch soon.

Thanks! 🙂

[Paulina_Z]

Hi @Bigak,

Thank you for confirming your details with me over Private Message!

I have now reset your TVGo Devices. Please take a look to see if you can re-register your mobile or tablet.

Let us know if you need any further help. 🙂

Thanks!