I can’t edit virgin tv go devices

[Jadesuzanne]

I can’t watch sky sports, it says device limit reached and try to delete devices and I don’t have that option, tried via the app and online. Can anyone delete them for me? 

[newapollo · Accepted solution]

Hi @Jadesuzanne

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[Jadesuzanne]

thank you for the information, by just changing my browser it worked. 

many thanks 

[Ashleigh_C]

Hi there @Jadesuzanne 

Thank you so much for your first post and welcome to the community forums it's great to have you here. 

I'm so sorry to hear you were facing this issue but I am glad that this has now been resolved. 

A big thank you to @newapollo for their advise on this issue and thank you again to your for letting us know what worked! 

This will be really useful for other customers facing this issue and we appreciate the update!