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Settling in
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I am unable to delete a user in my Virgin GO

I am unable to remove a user in my Virgin TV Go, when trying i get a message “try later” well its be 24 hrs and the same message. I need to remove a device to enable me to install another

 

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Super solver
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Re: I am unable to delete a user in my Virgin GO

Call 150 and ask for device reset.

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Re: I am unable to delete a user in my Virgin GO

Thank you for your post Peter-canacott and welcome to our community.

 

When you register the new device it should ask you which already registered device you'd like it to replace.

 

Could you try this and let us know how this goes?

 

Thank you, Emily.

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