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I Can't log into Virgin TV Go

 

 

Hi, 

I've not been able to log into my Virgin Tv Go account online or the App. 

The error code I get is: Sign in is currently not possible. Please check back soon.

Please help asap please!!!! 

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Message 2 of 9
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Re: I Can't log into Virgin TV Go

Is any employee of virgin media going to answer this?????

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Very Insightful Person
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Message 3 of 9
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Re: I Can't log into Virgin TV Go

In due course they will. VM staff response times are currently around a week or so from first posting.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Message 4 of 9
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Re: I Can't log into Virgin TV Go

Thanks Graham!
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Message 5 of 9
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Re: I Can't log into Virgin TV Go

A week?! That's outrageously poor, even when making allowances for the current situation

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Message 6 of 9
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Re: I Can't log into Virgin TV Go

Good Afternoon jackoswacko,

 

We're sorry to see that you've been having issues logging into your TV Go account

 

Can you please advise me if this is on going or if this has now been resolved?

 

If this is still on going, can you tell me if you've been able to try alternative browser on the online account, or alternative devices when using the application?

 

Kindest regards,

 

David_Bn

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Message 7 of 9
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Re: I Can't log into Virgin TV Go

Hi. This is still ongoing. It's so frustrating paying for a service I can't use properly. 

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Message 8 of 9
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Re: I Can't log into Virgin TV Go

I have tried on multiple devices and tried 3 browsers and even tried incognito mode too. 

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Message 9 of 9
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Re: I Can't log into Virgin TV Go

Really sorry about this and the delay in replying. 


I'll pop you a personal message so we can reset them from here. 

I look forward to hearing back from you soon. 

Thanks. 

Emma_C - Forum Team
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