Menu
Reply
JezNH
  • 1
  • 0
  • 0
Joining in
810 Views
Message 1 of 4
Flag for a moderator

How to watch BT sport on Virgin iPhone app

I am a virgin customer and have the full sport package, including BT sport. I can watch BT sport on a web browser by logging onto my virgin account. However when i try to watch BT sport via the virgin mobile app (iPhone), it won't work. I get a message saying "Sorry - this isn't available" and then "Sorry - we can't play this at the moment". Does anyone know how to make it work? It's not due to the number of devices registered (i am allowed 5 but only have 1 registered)

Tags (2)
0 Kudos
Reply
John_GS
  • 9.23K
  • 495
  • 834
Forum Team
Forum Team
555 Views
Message 2 of 4
Flag for a moderator

Re: How to watch BT sport on Virgin iPhone app

Hi JezNH

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and the TV Go issue.

 

Has this been sorted since posting?

 

If not, is this still affecting just the one channel or are several affected? Have you tried deleting and re-installing the app to see if this works?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Multisync666
  • 2
  • 0
  • 0
Joining in
275 Views
Message 3 of 4
Flag for a moderator

Re: How to watch BT sport on Virgin iPhone app

Hi deleted and reinstalled app all is fine now cheers
0 Kudos
Reply
Kath_F
  • 28.15K
  • 1.08K
  • 2.17K
Forum Team
Forum Team
271 Views
Message 4 of 4
Flag for a moderator

Re: How to watch BT sport on Virgin iPhone app

That's great news Multisync666. 

We're happy to hear that all is working for you now. 

If you have any further issues, pop back and let us know.

Take care,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply