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tractor_boy
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How to remove tv on the go device

on ‎29-01-2023 11:20

I want to log in to the Sky Sports app. However it won't let me do this because it says all my Virgin TV devices are used up. There is no option to replace an existing device. I do have 5 devices registered for Tv on the go. How can I remove one of these devices so I can log in to Sky Sports?

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newapollo
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Re: How to remove tv on the go device

on ‎29-01-2023 12:35

Hi @tractor_boy 

Sky devices are separate to your TV GO devices.

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

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