Virgin Media Community

[Essex52]

I logged in to my account on the TV Go app and tried to watch a couple of programs on my main TV - but TV screen showed program title but it didn't play it? Under registered devices, only my mobile is shown. Do I need to add my TV as a device? Can I add my computer as a device? If so, how do I add these devices to the TV Go app?

[LittleMick73]

Hi you can't add a TV as a device, it will have to be a tablet, smart phone, iPhone or an iPhone, portable devices. Regards Micky

[japitts]

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@Essex52 wrote:

I logged in to my account on the TV Go app and tried to watch a couple of programs on my main TV

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You've lost me a little there....

Firstly, which TV box do you have? If you're not sure, check here - 360 boxes do work differently with the TV Go app compared with TiVo & V6 ones.

With some caveats, if you want to watch programmes on your TV, then you use your remote control to navigate through your VM box's menus to find the programme - and then watch it there.

If you're using the TV Go app, it's usually because you want to watch that programme on the device you're using.

I may have misunderstood what you're asking - in which case, please explain further and I'm sure further help can assist.

[Akua_A]

Hi @Essex52,

Welcome back to our forums.

Sorry to hear you are having issues with your TV go app. We want to best help regarding this. Are you able to answer the great questions asked by @japitts so we can best understand and help?

Thanks,