cancel
Showing results for 
Search instead for 
Did you mean: 

How can I reset password when get your Holding Page

dockers66
Tuning in

Hi

I am trying and failing badly to try and remove/change devices on tv go.  I cant log into TV go as its now saying my password is not correct, but cant change it as keep getting your holding page with, if you ring your hold for ages  

Why does virgin make everything hard work, you can no longer delete devices now only swap..which if you could delete would be better, but why make anything simple !!

Any ideas as to when I may be able to change my password so I can actually log in and try and swap devices so we can watch tv on the go ??

We're doing some work on our site

We'll be back soon

We're experiencing some problems right now. Please give us a call on 0800 052 1107

Looking for Virgin Mobile?

If you're already a Virgin Mobile customer you can log into your mobile account here Log into Virgin Mobile

Need some help?

You can get help with our products and services or with payments here Go to Help & Support

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @dockers66

Welcome back to the community. 

Sorry to hear you're having issues with accessing the TVGO at this time. Are you able to log into your online account with any issues and using the same password?

 

Here to help 🙂
Virgin Media Forums Agent
Carley