Virgin Media Community

[Trainor180]

Hi.

Every time I log in on a device it says it needs to be registered despite me already registering it. It says I have used up all my devices despite trying to watch on the same two devices. It has been like this for months. 

Anything I can do?

Thanks.

[Paul_DN]

Hi Trainor180,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you are having issues with registering devices for TV go.

I will be more than happy to help with this.

What device are you having the issue with this can happen if it is a laptop using a browser to watch if you have delete cookies and history automatically as every time you use it it will see it as a different device.

Regards

Paul.