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WendyLisa
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Having trouble using My5 app

I'm trying to watch a box set on My5. Never used it before. Can see all that is available, can choose the programme but when I press Watch it does nothing. 

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Beth_G
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Re: Having trouble using My5 app

Hi WendyLisa,

 

Thanks for posting on the community forums, welcome!

 

I'm really sorry for our delayed response and for the issues you're having with the My5 app. Can you please confirm if the issue is still present or have you been able to get some help with this?

 

Can you please describe exactly what happens when you try to play the programme and what you can see on screen when it fails to load? E.g blank screen, error message ect

 

Also, are you able to play any other programmes/box sets OK or are you unable to play anything?

 

Thanks,

 

Beth

 

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