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dpelli1
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Having same problem with TV Go and Virgin connect as the others

Tv Go & Virgin connect working fine until after the weekend. Seems a lot of people with same problem. Asked to login does not recognise primary account details. Have deleted & reinstalled app twice same problem. Tried IPad , MacBook, iPhone all will not connect. Screen shot attached . Error message read some “ Oops . That hasn’t worked . Please sign in with your main user account.  Sub accounts can’t sign in to this service.

Please raise Tech log and fix ☹️Paying for incomplete service.3766580F-F846-472E-9D63-668B471BF056.png

 

 

 

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dpelli1
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Re: Having same problem with TV Go and Virgin connect as the others

6B5345AD-0149-4C7C-8223-34E108C8848A.png

 

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John_GS
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Re: Having same problem with TV Go and Virgin connect as the others

Hi dpelli1

 

Thanks for posting and apologies for the TV Go issue. 

 

Can I ask, are you signing in with the same details you're using to sign in to your My Virgin Media online account?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dpelli1
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Re: Having same problem with TV Go and Virgin connect as the others

Hello John,

Yes I am, via the Virgin Media App.

Both The Virgin Go, and the Virgin Connect apps  both throw up the error message as in my post and screen shot. They don’t accept the primary account User Id, or password.

All 3 apps were working fine before last weekend. Since Week beginning 6 July only the Virgin Media App works with Primary Account user ID and Password.

hope this helps

 

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John_GS
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Re: Having same problem with TV Go and Virgin connect as the others

Thanks for confirming. I'll PM you now, get some details so I can add it to the examples we're collating

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dpelli1
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Re: Having same problem with TV Go and Virgin connect as the others

John no problem.

Just a thought perhaps the links back to Primary account info and password in Virgin Go, and Virgin connect have been disabled or deleted  ? Only the mailbox on my primary account seems to be empty, and I’m sure there was stuff in it before week beginning the 6th

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John_GS
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Re: Having same problem with TV Go and Virgin connect as the others

Hi dpelli,

 

Thanks for your message. I get your concern with this, however if you check my forum profile out, you'll see who I am 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dpelli1
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Re: Having same problem with TV Go and Virgin connect as the others

John,

thanks I have checked all ok, will send info shortly

 

 

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John_GS
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Re: Having same problem with TV Go and Virgin connect as the others

Thanks for the information dpelli1,

 

I've flagged this with our team now for their further investigation

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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