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Mumtoo3
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Glitching while watching shows

Anyone else having issues with the app “tv to go” I can’t watch my saved programs as it keeps glitching, the sound doesn’t follow the program. It’s out of sync, the mouths don’t follows the words. It skips some bits.

I have tried deleting and reinstalling the app.

I have looked for updates.

I don’t know what else to do, any help please?

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japitts
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Re: Glitching while watching shows

Is this on any specific programmes?

And are you watching on Android or iOS?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Mumtoo3
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Re: Glitching while watching shows

It’s on all shows and I’m watching on an iPhone XR. 
Thank u for replying. 🙃

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Kath_F
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Re: Glitching while watching shows

Hi Mumtoo3, 

Thanks for your post and apologies to hear that you are having an issue with watching your saved programmes. 

Just a few questions so we can look further into this for you. 

  • Does this happen when watching Live TV too?
  • How about On Demand or Catch up content? 
  • When using another device, do you have the same issues? 
  • Finally are you connecting via 3G/4G or WiFi?

Let us know so we can help further. 

Thanks,

Kath_F
Forum Team




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