Virgin Media Community

[c-note]

Its been like that for about 24 hours now. All other channels seem to be working fine. Not sure if this is an app issue or an issue with the broadcaster.

Forces TV are currently re-running the Midnight Caller so I've been enjoying the trip back to the late 80s.

Any info on this issue?

[japitts]

Looks to me like the broadcast channel on my V6 is fine, but watching via TV Go has sound but a frozen picture. I would suspect an app issue, given the broadcast channel is ok.

I'll escalate to the forum staff for passing on.

[Laurie_C]

Hi c-note,

Thanks for getting in touch, and a very warm welcome back to the Community Forum.

I am sorry that you've had this problem. Could you please confirm if you have tried uninstalling and then re-installing the TVGO app since you started experiencing this issue? If not, could you try this and then let me know if the problem persists?

Kind regards,

Laurie

[japitts]

Sorry to interject here @Laurie_C - I'm getting the exact same problem as c-note on 3 of my (Android, as it happens) devices.

[Laurie_C]

Hi japitts,

No need to apologise, thanks for confirming this. I've raised this issue with the appropriate team now, I'll be in touch as soon as I hear back from them.

@c-note, would you also be able to confirm if you are trying to watch this channel using an Android device?

Kind regards,

Laurie

[c-note]

Hi,

I watch via a browser on macOS 11.2.3 using Chrome Version 90.0.4430.212. The issue has only been present since Tuesday evening and as far as I can tell all other channels seem fine. As mentioned I've been viewing Forces TV a lot lately and there have been no other issues.

Thank you

[Laurie_C]

Hi c-note,

Thanks for getting back to me so quickly. Our TVGO team have been made aware of this issue, and are working to get the channel restarted now. Could you continue to monitor this over the next few hours? I'll post back when I receive an update from the team.

Kind regards,

Laurie

[Laurie_C]

Hi @c-note,

Just to update you on this, the channel should now be up and running. Could you check this for me and let me know if you're still having problems?

Kind regards,

Laurie

[c-note]

Hi,

Looks like its all back to normal now, thanks

[Laurie_C]

That's great @c-note.

Please let us know if you have any more problems with this in the future.

Kind regards,

Laurie