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lugonn
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Force Sky Sports app refresh

When I’ve been using the app on my phone and then want to swap to my tablet it won’t let me. 

It keeps coming up with maximum users reached (and still has the wrong max users 2 and not 1 message!) even when no one is using the app. 

This must be to do with the app not refreshing and telling the server it’s no longer being used

Is there a way to force a refresh so I can log on with my tablet?

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newapollo
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Re: Force Sky Sports app refresh

have you got the latest version of the Sky Sports app running on both devices?

Have you checked to make sure the app isn't still running in the background on your mobile?

Log out from the mobile or force stop it via Settings/Apps

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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lugonn
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Re: Force Sky Sports app refresh

Latest versions on both devices. 

Not only was the app stopped but also logged out and the phone restarted. 

Just seems to be one hell of a delay before the server notices and lets me log on. 

Would be so much easier if you could actually still log on to 2 devices as the message still says!

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BenMcr
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Re: Force Sky Sports app refresh

Although it's probably not related, I'd suggest checking that you only have the devices you use here - just to rule it out:

https://manage-virgintvgo.virginmedia.com/skydevices

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I work for Virgin Media - but all opinions posted here are my own
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Lee_R
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Re: Force Sky Sports app refresh

Hi @lugonn

I am sorry to hear you're having issues using Sky Sports App.

Can I ask, if both the devices you're switching between are both on the same operating system?  As in are they both IOS or both Android?

Regards

 

Lee_R 

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lugonn
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Re: Force Sky Sports app refresh

Lee

No, one’s IOS and the other Android

regards

Martin

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Lee_R
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Re: Force Sky Sports app refresh

That's a bit different.  I think we need to have a look at your account and devices registered.  Would you be okay with that?

Regards

 

Lee

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