Virgin Media Community

[JD18]

Yet again TV Go app has stopped working on iPad 'sorry - this isn't available'. It worked fine an hour ago then went again this is happening almost daily to the point I can’t use it. . It’s the same on the iPhone. Any ideas? Immensely frustrating. Both are running the latest iOS so that’s NOT the issue. Engineer checked broadband and all is ok this has been going on for over 8 months can’t get any help.  

[Natalie_L]

Hi JD18

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have been experiencing issues with TV Go and for for the delay in response. 

Are you able to confirm if you are still experiencing this issue when using the service? 

If so, is this only happening when using the iPad? Have you tested the service via a browser?

Let me know and I will be happy to assist further. 

Thank you,