Hi JD18
Thank you for reaching out to us here on the Community.
I am very sorry to hear you have been experiencing issues with TV Go and for for the delay in response.
Are you able to confirm if you are still experiencing this issue when using the service?
If so, is this only happening when using the iPad? Have you tested the service via a browser?
Let me know and I will be happy to assist further.
Thank you,
Nat