Menu
Reply
ayjayoh21
  • 27
  • 0
  • 1
On our wavelength
1,189 Views
Message 1 of 2
Flag for a moderator

FAO Forum Team / Community Leads

Hi, how do you decide who to reply to and who to completely ignore?

Thanks

0 Kudos
Reply
DJ_Shadow1966
  • 7.12K
  • 1.36K
  • 2.02K
Very Insightful Person
Very Insightful Person
1,184 Views
Message 2 of 2
Flag for a moderator

Re: FAO Forum Team / Community Leads

Hello

Nobody is ignored on the forum it can take from a few hrs to several days for a post to be picked up by the forum, if an issue is resolved by a community member either normal users or VIPs as long as stated in the thread the VM forum team don't usually get involved.

VIPs have the right to escalate to the forum team if it seems a post has been missed.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply