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Every channel comes up as "dorry this is not available"

I get this message on a daily basis on both windows 10 and samsung Galaxy s10. It seems to last for a couple of hours and then all the channels are back working properly. i don't make any changes to make them come back. The time of the interruption of service varies earliest today around 16.30 and the latest I've noticed is approx 02:00.

I've only just got the TV Go app working reliably after all kinds of pain with device registration so I'd like to be able reliably enjoy watching what I want.

Thanks,

Steve

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Re: Every channel comes up as "dorry this is not available"

Hi dohsoft99, 

 

Thank you for your post. 

 

I apologise for the delay in response. Sorry to hear of the issues you've been having with this. Can I ask if you're able to delete the app and re-install for me please? Let me know how you get on. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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