Virgin Media Community

[Shakyyleg]

Whenever i hit the 'Manage sky devices' on VirginGoTV i get the following error:

I have cleared the cookies and tried difference browsers and i get the same error.

Also when i try to Sign in with Virgin media on the Sky website i get an error which does not let me continue.

Thanks

[newapollo]

Hi @Shakyyleg 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

What error do you see when signing in on the sky website?

You need to click on the Virgin TV UK icon and sign in with your VM details.

[Shakyyleg]

hi,

When trying to log into Sky via Virgin media i get the follow error:

Thanks

[newapollo]

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@Shakyyleg wrote:

hi,

When trying to log into Sky via Virgin media i get the follow error:

Thanks

---

@Shakyyleg 

Is that when signing in on the sky website?

Where you able to manage your Sky devices using the link and instructions I posted?

[Shakyyleg]

Hi,

Yes i tried this and i get the following error when i get on to the site:

Thanks

[Carley_S]

Hi @Shakyyleg

Sorry to see this is still not working for you. I have tested the route from TVGO through the link to manage your sky devices page. I can see this gives a timed out error on Chrome but works on the Edge. Are you able to try Edge for me to see if you get the same timed out error? Can you also see if this works on a different device?