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Danb555
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Error watching live sky sports

Hi

I am getting a playback codec decoding error when watching sky sports on  the app. 

I can watch alternative cameras with no issue from the app it's just the live tv part that fails. I have reinstalled the app and deleted the cache. I have also deleted all phones from my device list and added my oneplus 8 again. Works on my oneplus 3 so it's not an account issue.

Any ideas to resolve this issue?

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Emma_C
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Re: Error watching live sky sports

Hi Danb555, 

Really sorry for the delay in getting back in touch and that you're having issues watching live sports. 

Due to the delay can I ask if this is still an issue since posting? 

Please let us know and we can advise further. 

Emma_C - Forum Team
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Danb555
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Re: Error watching live sky sports

Hi, yes this is still an issue. 

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Emma_C
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Re: Error watching live sky sports

Sorry about this. 

Can you confirm the software is up to date on your handset and what software version you're using?



 

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Danb555
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Re: Error watching live sky sports

Yes my phone has android 10. It isn't jail broken and I have deleted the app, cleared the cache and reinstalled.

Deleted all devices and set them up again as well.

It works on my old oneplus 3 so it isn't an account issue.

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Emma_C
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Re: Error watching live sky sports

That is an odd one. 

I'll need to pop you a personal message so I can take some details and pass this over to our IT team to check out. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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