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Error message

rafraf
Joining in

on ‎16-07-2021 09:34

Has anyone had eror message "Oops Problem with login, can't check account details" when trying to watch Sky Sports via VIRGINTVGO on my desktop? Any help appreciated.

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

‎16-07-2021 09:40 - edited ‎16-07-2021 09:41

The TV Go app includes the listings entry for Sky Sports, but it's just a shortcut to the Sky Sports app which is what you need to login to.

Also - make sure you're using the "login using Virgin Media UK" link on the Sky app.

Edit: Check the screenshot posted in this thread which may help.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎17-07-2021 09:42

Hi @rafraf,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you are having this issue. 

 

I can see @japitts has given some useful information. 

 

Let us know if you have any further questions. 

 

Regards

Ayisha_B
Forum Team

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