Sorry to understand that you're having some issues with your TVGo log in recently.
We are aware that some customers are having this issue and as such we are investigating this for those impacting. However, there does not seem to be any similar thread causing the issue so we are having to ask for additional information from each customer to add to the investigation.
If you could reply with the following, that would be very helpful
Please confirm that you are using the same username that you use to check and view your Bills on your MyVirginMedia account.
Please uninstall and reinstall the app
Please confirm what device(s) you are using (you can check compatible devices here )
Thank you for already providing the screenshot of the error message.
Ahhh the inane questions they ask everybody. The common factor here is it doesn’t work, you have introduced a fault at your end, why not try looking at what you have done at your end rather than a pointless data gathering and the inevitable uninstall reinstall.
It has been over a week, still no proper update, even though you said you’d post something.
This has been logged with our IT team under reference F008222462 and this has been raised to the highest priority as this is affecting many customers at the moment, this has an estimated fix time of 20:30 tonight.