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wneeda123e4
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Error logging into virgin tv go

Been trying to Log into Virgin Tv Go and been getting Error Screenshot_20200709_192417_com.lgi.virgintvgo.jpg

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Katie_WT
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Re: Error logging into virgin tv go

Hi there @wneeda123e4

 

Sorry to understand that you're having some issues with your TVGo log in recently. 

 

We are aware that some customers are having this issue and as such we are investigating this for those impacting. However, there does not seem to be any similar thread causing the issue so we are having to ask for additional information from each customer to add to the investigation. 

 

If you could reply with the following, that would be very helpful

 

  • Please confirm that you are using the same username that you use to check and view your Bills on your MyVirginMedia account. 
  • Please uninstall and reinstall the app
  • Please confirm what device(s) you are using (you can check compatible devices here )

Thank you for already providing the screenshot of the error message. 

 

Cheers

Katie - Forum Team


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Scragster187
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Re: Error logging into virgin tv go

Ahhh the inane questions they ask everybody.  The common factor here is it doesn’t work, you have introduced a fault at your end, why not try looking at what you have done at your end rather than a pointless data gathering and the inevitable uninstall reinstall.

It has been over a week, still no proper update, even though you said you’d post something. 

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wneeda123e4
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Re: Error logging into virgin tv go

Thank you for the reply

I can confirm user name and password are the same as my Virgin media

I have unistalled the app and added again, with no success

Both my devices are compatible and are running on android 8

Thanks

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Katie_WT
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Re: Error logging into virgin tv go

Thanks so much for your input - we understand that this is frustrating, however we are doing all we can to investigate this for those impacted customers.

 

I can see that you have replied to us on another thread also - please do stick to one post; multiple posts can cause delay and confusion and is listed as something we politley request you not to do. 

 

We are gathering this information as the team dealing with the investigation have asked for it.

 

Cheers

Katie - Forum Team


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Katie_WT
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Re: Error logging into virgin tv go

That's great - thank you so much for that @wneeda123e4

 

Please can you advise what the devices are though? 

 

I  have located your account information from your forum details so once we have the devices you are using, I can send your details over for the investigation. 

 

Cheers

Katie - Forum Team


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wneeda123e4
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Re: Error logging into virgin tv go

My devices are HUAWEI MEDIAPAD T5 AGS2-W09, ASUS LAPTOP AND HUAWEI HONOR 10 LITE HRY-LX1 smartphone

However, its been working for months on all my devices

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Steven_L
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Re: Error logging into virgin tv go

Hey wneeda123e4,

 

This has been logged with our IT team under reference F008222462 and this has been raised to the highest priority as this is affecting many customers at the moment, this has an estimated fix time of 20:30 tonight.

 

 

 

Regards

Steven_

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Steven_L
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Re: Error logging into virgin tv go

Hey wneeda123e4,

 

Please can you try to login to your TV go account again and let me know if it works.

 

Regards

Steven_L

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Sannyboy
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Message 10 of 11
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Re fault on tv go

Hi i cant get any of the channels to play on the tvgo app 

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