Hi @timcollier1965
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the issues you are facing when trying to watch the cricket on Sky Sports.
Are you using a laptop or a different device? If laptop, have you tried registering it with a different browser? Also please bear in mind, if you use pop up blockers, this can affect it too.
Can you make sure no other programs are running in the background before loading up TV GO?
Let me know how you get on,
Serena