Virgin Media Community

[ADSB96]

I keep getting an error message when I try to use Virgin go. I just get a message saying ‘Not Available - Sorry - We can’t play that at the moment’. I’ve had this for a few weeks now and it’s on all the channels across the app.

[Carley_S]

Hi @ADSB96 

Welcome to the community forums. 

Sorry to hear you've not been able to access the TVGO app. Can you confirm, are able to successfully log into the app and you see this error when selecting a program or can you not gain access to through the app at all?

Do you have the same issue when using accessing TVGO through the website here? 

[ADSB96]

Hello,

yes I can login ok but I get this error when I select a channel to watch live

 

[Travis_M]

Hi @ADSB96 

Thanks for posting on our community forum and sorry to hear about the issue with TVGo

Is this across every single channel you try and watch that you're getting this error?

Regards

[ADSB96]

Yes I get this on every channel

[ADSB96]

Any help?

[Paulina_Z]

Hi @ADSB96,

Thanks for coming back to us about this. Sorry to hear that this issue happens on all channels. 

Have you tried to access the TVGo Account with a different device to see if the same issue happens? Have you taken a look at our TVGO App Help page to see if this can help with the issue?

Please take a look and let us know how you get on.

Thanks! 🙂