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rebekahpowney
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Error Code VGC-4253024462:4253024462

I'm trying to watch Sky Sports Main Event (tried with other Sky Sports Channels also and the same thing is happening), and after about 7 seconds of the channel loading a message pops up saying...

'We're really sorry but something went wrong.

Please try connecting again.

Error code: VGC-4253024462:4253024462'.

 

This has been happening for around 2 months now and nothing seems to be working.

 

TIA.

 

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John_GS
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Message 2 of 16
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Re: Error Code VGC-4253024462:4253024462

Hi rebekahpowney,

 

Thanks for posting and welcome to the community. I am sorry to hear of this issue. So I can assist you further, can I ask how are you trying to use the service please?

 

Kind regards,

John_GS
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rebekahpowney
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Message 3 of 16
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Re: Error Code VGC-4253024462:4253024462

Hi,

I’m using a HP Laptop, with Windows 10 installed. Then going through Virgin TV Go and then onto the Sky Sports App.

Thanks

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John_GS
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Message 4 of 16
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Re: Error Code VGC-4253024462:4253024462

Hi Rebekah,

 

Thanks for coming back to me.

 

Please follow this link and let me know if you can log in

 

Kind regards,

John_GS
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rebekahpowney
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Message 5 of 16
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Re: Error Code VGC-4253024462:4253024462

Hi,

 

I can log in normally, but the page says that URL has expired. I am able to log on through the Sky Sports website, but then as soon as I click a channel to watch, it loads for about 7 seconds then the message as mentioned above pops up

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John_GS
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Message 6 of 16
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Re: Error Code VGC-4253024462:4253024462

Have you tried it on other devices to see if it's only the laptop that does it?

 

Kind regards,

John_GS
Forum Team

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rebekahpowney
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Message 7 of 16
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Re: Error Code VGC-4253024462:4253024462

It works on the iPad so yes, it only happens on the laptop!

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John_GS
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Message 8 of 16
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Re: Error Code VGC-4253024462:4253024462

Can you remove then re-add the app on there?

 

Kind regards,

John_GS
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rebekahpowney
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Message 9 of 16
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Re: Error Code VGC-4253024462:4253024462

Hi,

Yes I've tried this but still have no luck.

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bigmac1790
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Message 10 of 16
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Re: Error Code VGC-4253024462:4253024462

this may sound a bit mad, but make sure the snipping tool is not open on your computer.