Do you have Location Services enabled on your device? The error you posted seems to be a generic one so there's a tonne of fixes that have been working for some and not others, can you try uninstalling the App and reinstalling?
** I work for Virgin Media - but all opinions posted here are my own
Thanks for the prompt response. I do not see how to share location in Windows 7. I went to Location and Other Sensors in Windows 7 but there is no Sky Sports sensor or anything like that.
On Chrome I have Ask before accessing (my only option) but Skysports.com never asks me for a location (and installation of the viewer is mandatory anyway). I agree that it seems like a location problem, however there seems to be no way to share my location from a laptop.