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Error 411565550

Since a few weeks my Asus tablet (running Android 6 Marshmallow) has been getting this Error 411565550 when attempting to play or stream any content using TV Go app.

Sky Sports & Sky Cinema both run flawlessly on the same device which has previously worked flawlessly for TV Go.

So far.... logout and back in, deinstall, reset device and reinstall. Tried a variety of shows across downloads and streaming, all with no change.

I'm loathe to deregister the device and re-register, that seems to needlessly swallow a device change when it's already evidently registered.

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Re: Error 411565550

That timescale fits in with the last update to the app on 31 October.

Worth dropping an email to VirginTVGoFeedback@virginmedia.co.uk and asking for a description for that error code?

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Re: Error 411565550

Nice one, will do and have done!

Given that all the other Android devices we have are running at least Nougat and are all fine, that would fit nicely.

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Re: Error 411565550

No response as yet from that mailbox, so if the forum team are able to also pick this up sometime and potentially find out please!

It's an old Android device, and suspect that may be part of the problem, but it's still available to download for this version.

Thanks.

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Re: Error 411565550

Hi japitts,

 

Thanks for your post on our Community Forum and a very warm welcome to you!


Sorry to read that you've been having issues with the TV Go application on your Asus tablet. Have you managed to get this resolved with our team or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards,

 

David_Bn

 

 

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Re: Error 411565550

It's still ongoing - I'm not expecting to get any response from the email address mentioned 😞

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Re: Error 411565550

Thanks for the response japitts,

 

I'm going to drop a colleague an E-Mail to see if they can shed any further light on this for us.

 

I'll be in touch when I have any further information for you

 

Kindest regards,

 

David_Bn 

 

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Re: Error 411565550

I'm guessing you've had the same lack of response from the support team that I had?

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Re: Error 411565550


@David_Bn wrote:

Thanks for the response japitts,

 

I'm going to drop a colleague an E-Mail to see if they can shed any further light on this for us.

 

I'll be in touch when I have any further information for you

 

Kindest regards,

 

David_Bn 

 


David, I'm going to guess that whoever supports TV Go at a technical level doesn't have any idea what's causing this error? Or they are choosing to leave it unresolved?

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Re: Error 411565550

Hi japitts,

 

Terribly sorry for not coming back to this much sooner

 

I wasn't given any solid answers as to why this would not be working.

 

I'm going to work with out IT team to see if we can have this resolved for you

 

I'd like to drop you a PM to look into this further together, check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David

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