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Unifaerie
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Error 2031

I am attempting to watch box set on the app and get error 2031. I have uninstalled and restarted tablet then reinstalled. A minute or so of viewing then error occurs.

I can watch through Firefox browser on my Samsung galaxy tab S7, but would prefer using the app

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japitts
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Re: Error 2031

Is this on all boxsets or just specific ones?

If the latter, which one?

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Unifaerie
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Re: Error 2031

On all that I have tried.

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japitts
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Re: Error 2031


@Unifaerie wrote:

On all that I have tried.


Are all the examples you've tried thus far, from the same broadcaster? If so, which one? How about streaming live TV channels through the app?

Is your TV box a TiVo/V6, or a 360?

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Unifaerie
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Re: Error 2031

A variety of broadcasters but mainly Skye. I have a V6 hub

Live streaming works ok

 

 

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Gareth_L
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Re: Error 2031

Hello Unifaerie

Do you have another device you cab test the App on 

What operating system are you using on the Tablet 

Gareth_L

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Unifaerie
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Re: Error 2031

I have Android 11 on tablet.

No alternative device

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Serena_C
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Re: Error 2031

Thanks for getting back to us @Unifaerie

 

Can you try deleting and reinstalling the App on your tablet please and let me know if the error still occurs after this?

 

Thanks,

 

Serena

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Unifaerie
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Re: Error 2031

I have reinstalled a number of times. Just tried again. Still same error

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Serena_C
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Re: Error 2031

Okay, thanks for letting me know @Unifaerie

 

Have you tried clearing the cache on your tablet and accepting all cookies again?

 

Best wishes,

 

Serena

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