Menu
Reply
VMViewer
  • 521
  • 14
  • 100
Fibre optic
425 Views
Message 1 of 5
Flag for a moderator

Empty folders on Virgin TV Go

Does anyone know the purpose of all the empty channel folders on Virgin TV Go?

Examples include:

  • All4
  • Channel 5
  • ITV Hub
  • Sky Documentaries
  • Sky Nature
  • Sky Sports
  • Smithsonian Channel
  • Virgin Movies ('Store Rent') 
  • VM Store UK ('Store Buy')

The all display 'Sorry - we didn't find anything'

0 Kudos
Reply
Gareth_L
  • 9.25K
  • 524
  • 1.03K
Forum Team
Forum Team
338 Views
Message 2 of 5
Flag for a moderator

Re: Empty folders on Virgin TV Go

Hello VMViewer

I can go away and ask the question for you 

I just need o ask what device you are using and what version of the app you are using please 

Gareth_L

 

0 Kudos
Reply
VMViewer
  • 521
  • 14
  • 100
Fibre optic
292 Views
Message 3 of 5
Flag for a moderator

Re: Empty folders on Virgin TV Go

Hi @Gareth_L

This is via the website (https://virgintvgo.virginmedia.com/en/movies-and-series/channels.html) and all versions of the app.

0 Kudos
Reply
VMViewer
  • 521
  • 14
  • 100
Fibre optic
212 Views
Message 4 of 5
Flag for a moderator

Re: Empty folders on Virgin TV Go

Any update on this @Gareth_L?

Virgin TV Go (both the website and the app) has more of these empty folders than ever before:

  • Alibi
  • All4
  • Dave
  • Drama
  • Eden
  • Eurosport
  • FOX
  • Gold
  • ITV Hub
  • Lifetime
  • Sky Documentaries
  • Sky Nature
  • Sky Sports
  • Virgin Movies 'Store Rent'
  • VM Store UK 'Store Buy' 
  • Watch 'W'
  • Yesterday
0 Kudos
Reply
Gareth_L
  • 9.25K
  • 524
  • 1.03K
Forum Team
Forum Team
204 Views
Message 5 of 5
Flag for a moderator

Re: Empty folders on Virgin TV Go

Hello VMViewer

Thanks for your post 

This is being looked into and as soon as I have some information 

I shall let you know 

Gareth_L

0 Kudos
Reply