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EPG on Virgin Go shows Gaps

NE30
Joining in

The EPG on my Android Tablet shows some programs as "to be announced"

The EPG on the main box is fine and all is there

Screenshot (28 Apr 2023 13_20_11).png

Was looking to record MOTD tomorrow as as you can see nothing there

Can you force an update on the Tablet (Nokia T20 - Android 12) ?

App is fully updated (v4.34.23.105)

 

1 ACCEPTED SOLUTION

Accepted Solutions

Arissa_H
Forum Team
Forum Team

Hi NE30.

Thank you for posting and welcoming you with big virtual arms to the community forums 😊.

Sorry to see you are having issues with the app ☹. Thank you for the screenshot.

Can you please try to delete and re-install the app, also try the app on any other device to see if the same issue occurs?

If there is any error messages, please let us know.

Please let us know how you get on.

Thank you.

Ari - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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3 REPLIES 3

Arissa_H
Forum Team
Forum Team

Hi NE30.

Thank you for posting and welcoming you with big virtual arms to the community forums 😊.

Sorry to see you are having issues with the app ☹. Thank you for the screenshot.

Can you please try to delete and re-install the app, also try the app on any other device to see if the same issue occurs?

If there is any error messages, please let us know.

Please let us know how you get on.

Thank you.

Ari - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


NE30
Joining in

it looks like the delete off the tablet and reinstall has done the trick

Hi NE30, thanks for the reply and welcome back to the forums. 

I am glad to hear that you have managed to get this resolved and let us know if you need any assistance. 

Have a good day. 

Chris.