Downloading on App

[BeachboyB]

Has an answer been given as to why people cannot download on this app? I’m new to Virging and annoyed that I can’t download. 

[Alex_RM]

Hi BeachboyB,

Thanks for posting and welcome to our community  😊

Sorry to hear you're having some issue with the TVGO app, can you confirm if the device you're using is on the compatible list here

Alex_Rm

[BeachboyB]

Yes, my device is on the list. Still no downloads, even from the recommended list! 

[Kain_W]

Thanks for the response, 

Are you receiving any error codes at all?

Regards,

[BeachboyB]

It goes through the motions of downloading, however when you go to downloads it says they are unavailable! Bit annoying. 

[Ashleigh_C]

I'm so sorry to hear this @BeachboyB 

Are you able to share a screenshot of this at all? 

[BeachboyB]

Here are 3 from the recommended downloads

[Ilyas_Y]

Thanks for the update @BeachboyB on the forums!

If you were to download the TV Go App on another device and try to download the app / series again - does the same issue still occur?
Let us know and we can go on from there.

Kind regards,
Ilyas.

[BeachboyB]

I tried on my iPhone, I’ve also deleted the app from my iPad and reinstalled. Same problem. Getting frustrated with this. When I had sky all downloads worked perfectly.

bbb

[Tom_W1]

Hi @BeachboyB thanks for your reply, we can appreciate this is frustrating.

Are you able to please confirm that all your devices are on the most up to date software please?
Can you also try to reset your My Virgin Media password, and then sign into TV Go again using this password to see if this helps?

Many thanks