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kenny_gow
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Message 1 of 16
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Download Unavailable on TV Go mobile App

Using the Virgin TV Go App on iPhone 11 Pro Max. When attempting to download shows the following error message is presented:

“Downloading is temporarily unavailable. Please try again in a while”

Have restarted and reinstalled App with no success. Definitely included as part of my package. Can someone help please?

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Travis_M
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Message 2 of 16
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Re: Download Unavailable on TV Go mobile App

Hi @Kenny.gow

 

Thanks for posting on our community forum!

 

Is the issue still ongoing now?

 

Regards

Travis_M
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kenny_gow
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Message 3 of 16
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Re: Download Unavailable on TV Go mobile App

Yes, issue still ongoing.

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Zak_M
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Message 4 of 16
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Re: Download Unavailable on TV Go mobile App

Thank you for coming back to us @kenny_gow

 

Are you able to let me know the programs you are trying to download? It might be there is a restriction on the program. 

 

Are you having the issue on all devices you try this on? 

 

Kind regards,

Zak_M

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Bradley2468
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Message 5 of 16
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Re: Download Unavailable on TV Go mobile App

I'm seeing this too, on law and order svu. I've previously downloaded episodes but can't download the latest (s22e12). I also get the same error from the previous episode (s22e11) that I successfully downloaded and watched last week.

Same for law and order: organized crime - I can't download the latest episode, or rpsodoes that I've downloaded before

kenny_gow
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Message 6 of 16
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Re: Download Unavailable on TV Go mobile App

The initial program was Wellington Paranormal on Sky Comedy, then attempted several movies & tv shows across different channels with the same error message. 

On attempting to launch the app today a new error message is presented:

“Sorry - this isn’t available. Sorry - this service isn’t available at the moment. Try again in a few minutes.”

 

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John_GS
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Message 7 of 16
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Re: Download Unavailable on TV Go mobile App

Good morning

 

Sorry about that. I've attempted to download the episode 12 and this seems to now be sorted.

 

Is there any others you're having issues with?

 

Kind regards,

John_GS
Forum Team


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Bradley2468
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Message 8 of 16
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Re: Download Unavailable on TV Go mobile App

It still fails for me with an error that downloafs are currently unavailable

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John_GS
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Message 9 of 16
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Re: Download Unavailable on TV Go mobile App

Hi Bradley2468

 

Thanks for coming back to me. Is this all shows or certain ones please?

 

Kind regards,

John_GS
Forum Team


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deeky6
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Message 10 of 16
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Re: Download Unavailable on TV Go mobile App

Same for me, all shows. The TV Go app has always been dire. I don't know why I keep trying it. It's never worked properly. 

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